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Coronavirus Update

A Message to Our Guests

We are closely monitoring the government policy changes, CDC guidelines, government mandates and public heath advancements and will continue to make changes as necessary to our protocols and procedures.

While the way we deliver hospitality may be a bit different for a while, we are more committed than ever to providing the same exemplary guest service you’ve come to expect. We have always maintained the highest standards of cleanliness throughout our entire property. But it is even more imperative that we follow strict protocols in a world where COVID – 19 is so easily spread.

It is because we care so deeply about our team, our guests, and our community that we are dedicated to working to the best of our abilities to deliver a SAFE and relaxing getaway for our guests.

We ask our guests to be our partners in this effort by adhering to all of the new guidelines that have been put in place and by being patient and accepting of change as we learn to navigate this process.

1. The Guest Journey

a. Guest Arrival

i. Our check-in time is 4 pm and our check out time is 11 am. In order to allow enough time to complete our advanced sanitation procedure in each room, no early check-in or late check-out requests will be granted.

ii. The option of self-check-in is available for anyone who prefers to limit face to face interaction. Contact our guest service team 3 days prior to your reservation and we will be happy to arrange this for you.

iii. Payments: All payments will be charged to the credit card on file. Cash will not be accepted. If you need to update the credit card on file, we ask that you do so prior to your arrival.

iv. No printed receipts will be issued. We will automatically email them to the email address on file upon check out.

b. During Guest Stay

i. In order to limit face to face interaction, we ask that our guests utilize our inhouse texting service for any questions/requests they may have during their stay, instead of coming to the front desk.

c. Guest Departure

i. Self-checkout is available for anyone who prefers to limit face to face contact.

ii. We ask that you please leave your room key in your room. Do not bring it to the front desk.

2. Cleaning Products and Protocols

a. Public Spaces

i. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on high touch areas, including, but not limited to, reception desk, gift shop, ice maker, door handles, public bathrooms, room keys and locks, and stair handrails.

b. Guest Rooms

i. Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handle, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, and luggage racks.

ii. Housekeeping in Guest rooms: For your safety and the safety of our staff, housekeeping services will be limited to cleaning and advanced sanitation measures between guest stays only. No staff will enter an occupied room unless there is an emergency situation. Fresh towels and additional amenities will be delivered to the guest door in a sealed bag upon request.

iii. Back of the House: The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the employee break rooms, employee entrances, employee restrooms, loading docks, offices, and kitchens. iv. Room Recovery Protocol: In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approval by the local Health Department.

v. Air Filter & HVAC Cleaning: The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

3. Physical Distancing

i. Throughout the property, we will meet or exceed state and local health authority guidelines on proper physical distancing.

ii. Any area where there is a guest’s que it will be clearly marked for appropriate physical distancing.

4. Hot Tub Operations

i. Hot tubs will be maintained by trained individuals who monitory chemical levels and sanitary protocols.

ii. Hot tubs will continue to be drained and disinfected between each guest stay.

5. Cancellations

i. Important Changes to our cancellation policy as of April 20th, 2020: By now, we can expect all of our guests are well aware of the risk of further COVID-19 spread, and as such, the risk they are taking when making new reservations. Therefore, all new reservations made on or after April 20th, 2020 will be held to our standard cancellation policy as listed below.

ii. We require 10 days’ notice, prior to the scheduled arrival date, for a refund of the deposit, less a $25 cancellation fee. Within 10 days, a refund of 50% of the deposit will be issued. Any cancellations within 72 hours of the arrival date will result in the guest being charged for the entire amount of their reservation total. Changing dates within 10 days of your reserved reservation dates falls within our cancellation policy and will adhere to the same policy as stated above.

We want to thank all of our guests in advance for adhering to all of the guidelines as stated above and for being accepting and patient while we navigate this process. If you have any questions please feel free to contact us at 989-739-9255 or via email at innkeeper@huronhouse.com. We look forward to seeing you soon! Huron House